Warranties & Guarantees
The length of your warranty depends on the brand and product purchased. Your receipt will contain your warranty details.
Unless stated all our products come with a minimum 12 month guarantee, however the length of your warranty depends on the brand and product purchased. Our Bosch, Neff and Siemens kitchen appliances come with a minimum 2 year warranty as standard, In some cases warranties are longer during special promotions, this will be clearly stated on each individual product page. Once purchased your receipt will contain your product warranty details, but should you have any queries then please contact us at firstname.lastname@example.org
If your product should develop a fault during or outside the warranty period, then we will either arrange a repair via our own expert service engineers or we’ll liaise with the manufacturer for you, depending on the product purchased.
Free 5 Year Warranty on TV’s
Most of our Panasonic, Sony and Samsung TV’s come with a free 5 year guarantee which is backed by the manufacturers themselves. Please see individual product specifications for full details of the length of guarantee.
For all our products we can can arrange for a free quote to extend the warranty beyond the initial manufacturers guarantee period. Just ask in store or call us on 01604 637722 for details.
If your goods arrive damaged or they are missing a component, just let us know within 7 days and we’ll arrange for a replacement. You statutory rights will be unaffected.
If your product develops a fault and you inform us within 14 days, we’ll arrange a repair or exchange depending on the circumstances. This does NOT apply if the fault is a result of accident, neglect or misuse.